1. Information We Collect
We collect information you voluntarily provide to us when you:
- Fill out a contact form on our website
- Book an appointment or consultation
- Contact us by email, phone, or text message
- Subscribe to communications or marketing materials
Information Collected May Include:
- Full name
- Email address
- Phone number (mobile, home, or work)
- Mailing address (when relevant to real estate or services)
- Service interests (e.g., real estate, insurance, mortgage, business services)
- Message content and inquiry details
- IP address and browser/device information (via automatic data collection)
Automatic Data Collection:
When you visit our website, we may automatically collect certain technical data including your IP address, browser type, operating system, referring URLs, and pages visited. This data is used for analytics and to improve our website experience.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Schedule and confirm appointments and consultations
- Send you information about real estate, insurance, mortgage, and business services relevant to your interests
- Send SMS/text messages if you have opted in (see SMS Policy below)
- Send email communications and follow-up messages
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. SMS / Text Message Policy
Opt-In: By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent to receive SMS/text messages from Felix J. Hernandez regarding real estate, insurance, mortgage, and business services, including appointment reminders, follow-ups, and promotional messages.
Message Frequency: Message frequency varies based on your inquiry and service needs. You may receive between 1–10 messages per month depending on your engagement.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any text message we send you. After opting out, you will receive one final confirmation message and no further SMS messages will be sent, except as required by law.
Help: Reply HELP to any SMS message to receive assistance, or contact us at [email protected] or +1 (347) 921-0999.
Consent Not Required: Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
4. Email Communications
By submitting your email address through our website or contact form, you consent to receive email communications from Felix J. Hernandez. You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly at [email protected].
5. Information Sharing and Disclosure
We may share your information only in the following circumstances:
- Service Providers: We use trusted third-party tools to manage our CRM, email, and SMS communications (including GoHighLevel). These providers are contractually bound to protect your data.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
- Business Transfers: In the event of a business sale or merger, your information may be transferred as part of the transaction, subject to the same privacy protections.
- With Your Consent: We may share your information with other parties when you have given us explicit permission to do so.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Opt out of SMS, email, or other marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise any of these rights, contact us at [email protected] or call +1 (347) 921-0999.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand user behavior. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.
9. Third-Party Links
Our website may contain links to third-party websites (such as LinkedIn, Instagram, and Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Continued use of our website following changes constitutes your acceptance of the updated Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Name: Felix J. Hernandez
- Email: [email protected]
- Phone: +1 (347) 921-0999
- Website: felixjhernandez.com